All Arctic Lights products include a 3-year product warranty.

 

Although we thoroughly test all items before sending out, It's still recommended that orders be tested on-site prior to installing.

As installation is completed by independent third-party installers, Arctic Lights product warranty only covers products sold by us and does not cover any labor costs for installation or any remedial work due to damages or issues discovered after install.

​

Testing:

All LED lights and componentry (LED Ribbon, dimmers, control units, transformers, sensors, downlights) are powered up, activated, and checked as working as intended prior to leaving our workshop. 99% of the time it's tested on the workbench exactly as the specific job dictates.

Excluding DIY full LED reels and items.

 

No warranty will apply if:

• Any of the original order has been changed, modified or added to after leaving our workshop.

• Any damages caused during installation.

• A transformer from a different supplier has been used without our prior knowledge.

• Any specific exclusions are noted at time of sale.

 

Returns:

If goods are to be returned or changed due to “change of mind”, job changes or job cancellation any return or exchange will be solely up to the management of Arctic Lights.

Note:
Components such as transformers, sensors and remote receiver units should always be placed in a serviceable location with adequate room/air for heat dissipation.